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 OyeKitchen.com - Return& Refunds Policy

Returns And Refund Policy

1# What happens if I am not satisfied with the product I bought on OyeKitchen?

  • If you are not satisfied with your purchase, you can send it back and get a refund. Here are some quick things to know about return/refund:
  • You can initiate the Return Request online by logging in and going to 'My Account' and clicking on 'Return this Item' for the selected product under your orders
  • All products can be returned within 48 hours of delivery
  • For Appliances and Glassware Products: Returns can be made if the product is defective, damaged, if the dimensions are not as described on the website.
  • For Other Products: Returns can be made if the product is defective, damaged, if the dimensions are not as described on the website or you simply did not like it.
  • For friendly guidance through your return process, call our customer support team on 080-40155551
2# What do I need to do to return an item?

  • It is simple and can either be done by going online or by calling us. To initiate a return online through My Account:
  • You can initiate the Return Request online by logging in and going to 'My Account' and clicking on 'Initiate return' for the selected product under your orders
  • A Pop-Up screen would appear; select the reason for Return, Upload Photographs of the Item showing damage, defect etc. and click Submit button.
  • Now, your Return Request is submitted. You will get a call from us within 24 -48 hours to confirm the return process and the date of pick-up of the item from your place
  • In case you bought the item as a guest user and therefore, cannot access 'My Account' then please call us.
  • Or, for friendly guidance through your return process, call our customer support team on 08040155551
  • (All Return Requests should be placed within 48 hours of Delivery of Products)

3# How long do I have to return an item?

  • All products can be returned within 7 days of delivery however the Return Request should be sent within 48 hours of Delivery of the products.

4# I am not able to submit Return Request through the 'My Account' section. What could be the issue?

  • You may not be able to submit Return Request online due to one of these reasons:
  • You are not a registered user and bought an item as a guest user on OyeKitchen.com and hence are not able to access the 'My Account' Section. In such case, please call our Customer Support on 08040155551 to raise a Return Request.
  • You are trying to submit a request after 48 hours from the delivery of the item.

5# Instead of Refund for a product, can you send me a replacement or can I exchange the item?

  • Our first priority is to replace the item that has been damaged during shipping. In case of non-availability of the item from our suppliers then we issue a refund for the product.
  • Refunds for the products purchased in offers and special discounts will be given on a pro-rata basis.

6# Do I need to keep anything in mind while returning your product?

  • The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, void sticker seal, freebies and accessories including keys, straps and locks are intact.
  • The 100% Money Back Guarantee at OyeKitchen is absolutely hassle-free. Once we approve the refund, we will schedule a reverse pick up of the products at a time convenient to you through our courier partners.
  • The package should be properly packed and should be handed over to the courier.
  • In case we do not have a reliable shipping partner to schedule a reverse pickup from your pincode / location, we request you to send the package to our warehouse to process the refunds.
  • We will process the refunds within 24 – 48 hours on receipt of the products to our warehouse.

7# How much time does it take to get my Money Back?

  • The refunds (or money back) are processed within 24-48 hours after the package reaches our warehouse. All refunds processed by us are credited back through the original mode of payment used by the customer. Depending on the mode of payment you used, banks and payment gateways usually take between 7-10 working days to credit the amount to your Account.

8# Can I cancel a confirmed order on OyeKitchen?

  • OyeKitchen.com gives highest priority to Customer Satisfaction for the products purchased by the Customers. All Orders can be cancelled until they are processed and shipped.
  • Due to some unavoidable situation and you need to cancel the order, Call us at our customer support number at 8040155551 and we shall deal with the issues on a case to case basis..

8# Why is my confirmed order cancelled by OyeKitchen.com?

  • OyeKitchen.com sources products from 100s of merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all points of time and regular stock updates are done, there could be a slight possibility of your order getting cancelled due to one or more of the below mentioned reasons:
  • The product is rejected at our Fulfilments Centre due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline on the product information page.
  • The product is Out Of Stock with our merchant. Our logistic partners are unable to deliver the product to the desired delivery location.

9# I have lost my invoice; can you send a copy of invoice?

  • Yes, of course. You can download a PDF copy of the invoice from our website. Please follow these simple steps to get your copy of the invoice.
  • 1) Log on to our website using your registered ID.
  • 2) Go to "My Account" section, you will see your list of orders.
  • 3) You can select the order for which you wish to download the copy by simply clicking on the download tab.
  • In case, you are not able to download from "My Account" section. Please contact our customer service Associate 08040155551 or write to us on csupport@oyekitchen.com and we will process your request within 24-48 hours.

10# Is Returns eligible for items purchased on Sale or Special Promotions?

  • Retruns are not eligible for items purchased in "Sale" and through Special Promotions like "99 Sale, 199 Sale, 299 Sale, 399 Sale, Buy 1 Get 1 Free etc."