Questions Before Purchase:

I have a few queries about the product before I place my order. How can I get help? Our Category Managers work extensively with the merchants to provide the best available information about the merchandise. In case you have more questions about the product, please contact our Customer Support team between 9 AM to 12AM IST on +91 80 65655655 or write to us at csupport@oyekitchen.com and we will get back to you within 24 hours of your inquiry.

What products can I purchase with the sign-up coupon?

Sign-Up coupons can be used to purchase anything on the website except for the products in ‘Special Offers’ and Appliances.

Is it safe to use my credit card or provide bank details on OyeKitchen.com?

Yes, it is completely safe to pay on OyeKitchen.com using your credit card, debit card or through a bank transfer. We follow RBI guidelines for online payments including using Mastercard 3D Secure PIN and Verified by VISA PIN. OyeKitchen.com is one of the very few PCI DSS compliant ecommerce companies and does not store any customer credit card or financial information on our servers. All transactions are processed through secure bank servers which are PCI DSS- II compliant, thus providing the highest level of security while processing your payments.

The Coupon issued by OyeKitchen.com is not working? What do I need to do?

Your coupon may not be working because of any of the following reasons:

  • The validity of the coupon could have expired. Please check the Terms & Conditions of coupon in the mail that you received from us on your registered email address.
  • The Coupon could not be applicable on certain product categories like Appliances and the ‘Special Discount’ Categories. These products are already best priced and hence further coupons are not applicable on them. Please refer to the Terms & Conditions to check exclusions of these coupons in the mail that you received from us.
  • The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable. E.g. the coupon might be valid only for purchases above Rs. 1000. In such case, coupon will not be applicable for cart values less than Rs. 1000.
  • Please ensure that you are logged in to the same account on which you had received the OyeKitchen.com Coupon.
  • You might have tried using the coupon earlier and the order may be in the pending state. You can check the order status [pending or not] in ‘Your Account’ section. In case the coupon was not applicable due to the pending order, please call our customer support representative to cancel the order so that your coupon becomes eligible again.

Can I use Multiple Coupons on the same transaction?

Only One Coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.

I have a promotional code, how do I use this?

You can use the promotional code to avail discounts at the time of check out. While you are checking out on your Shopping Cart, you will need to type the promotional code in the "Have a Coupon" box on the Check-out Page to get the discounts.